Contacts
Last updated: August 11, 2026
1. General terms and conditions
This distance contract establishes the procedures for booking, payment, use, and cancellation of accommodation, sauna, and other services offered on the Stars Resort website.
The Stars Resort service provider is:
SIA “Key Point”
Registration No.: 40203284926
VAT No.: LV40203284926
Legal address: Upeņu iela 4–12, Rīga, LV-1082
Service location: Ainas iela 10, Sigulda
Email: info@starsresort.lv
Phone: +371 29335153
The company's legal details are provided in accordance with current Lursoft information. The publicly stated service address and contact information for Stars Resort are Ainas iela 10, Sigulda, info@starsresort.lv and +371 29335153.
By making a booking remotely via the Stars Resort website, a distance contract is concluded between the client and SIA “Key Point”. The Consumer Rights Protection Centre (PTAC) defines a distance contract as an agreement for services concluded within an organized distance sales system, such as through a website.
2. Stars Resort services
Stars Resort offers:
- villa bookings and accommodation services;
- sauna bookings;
- other additional services available on the website or during the booking process.
The description, price, availability, and booking period for a specific service are indicated on the website or in the booking system before the booking is confirmed.
3. Villa bookings
Villa bookings are made using the Smoobu booking system integrated into the Stars Resort website.
The client selects the available villa, arrival and departure dates, and other parameters required by the booking system.
Before confirming a booking, it is the client's responsibility to verify:
- the selected villa;
- the booking dates;
- the number of guests;
- the booking price;
- the selected additional services;
- their contact information;
- the chosen payment method.
The client is responsible for the accuracy of the information provided during the booking.
4. Sauna and additional service bookings
Sauna bookings can be made using the separate Stars Resort booking calendar.
Depending on the specific offer, other additional services may also be offered to the guest.
The price of a sauna or other additional service, the booking time, and other terms of the specific service are indicated before the booking is confirmed.
5. Conclusion of the contract
A distance contract for a specific service is considered concluded once the client has completed the required steps in the booking system and has received a booking confirmation.
If a prepayment is required for a specific booking, receipt of payment may be necessary for final confirmation of the booking.
The booking confirmation and information related to the booking are sent to the contact details provided by the client.
For distance transactions, the merchant must provide information about the essential characteristics of the service, the price, the payment procedure, and other essential terms of the contract before the contract is concluded.
6. Price and payment
The price of the service is indicated on the website or in the booking system before the booking is confirmed.
Depending on the specific service, the following payment methods may be available:
- payment by payment card;
- bank transfer;
- payment by invoice;
- another payment method specified during booking.
Stripe may be used for processing online card payments.
If paying by bank transfer or invoice, the customer must make the payment in the specified amount and by the deadline to the designated bank account.
If the required payment for a booking is not received within the specified timeframe, SIA “Key Point” reserves the right to cancel the booking.
7. Arrival and Check-out
Arrival at Stars Resort villas is possible from 3:00 PM.
Check-out must be completed by 11:00 AM.
These times are currently also indicated in the Stars Resort villa descriptions.
After booking, guests may be sent information regarding self check-in, including access codes for the premises and villa key collection.
8. Cancellation of Booking
If no other cancellation terms are specified for a particular offer at the time of booking, the following policy applies to villa bookings:
- a booking may be cancelled up to 3 days before arrival, with a 50% charge of the booking amount;
- if a booking is cancelled less than 3 days before arrival, 100% of the booking amount will be charged;
- a booking may be transferred to another person, subject to prior written approval from Stars Resort.
This cancellation policy is currently stated on the Stars Resort villa pages.
If different cancellation terms are specified for a particular service, promotion, sauna booking, or other offer at the time of booking, the terms stated for that specific offer at the time of booking shall apply.
9. Right of Withdrawal
While consumer distance contracts generally include a right of withdrawal under regulatory acts, a significant exception exists for accommodation and leisure services provided on a specific date.
The 14-day right of withdrawal does not apply to Stars Resort accommodation bookings if the service is booked for a specific date or period.
Sub-paragraph 22.12 of Cabinet Regulation No. 255 provides an exception to the right of withdrawal for accommodation and leisure services if the service provider commits to providing the service on a specific date or within a specific period.
Therefore, cancellations and refunds are subject to the Stars Resort cancellation policy in effect at the time of booking.
10. Number of guests
The number of guests must not exceed the capacity allowed for the specific villa or the number indicated in the booking.
The guest is obligated to provide accurate information regarding the number of guests at the time of booking.
Third parties are permitted on the Stars Resort premises only if it complies with the Stars Resort usage rules or has been pre-approved by the administration.
11. Stars Resort usage rules
By making a reservation, the guest agrees to comply with the usage and safety rules published on the Stars Resort website.
The guest and those staying with them are required to:
- treat Stars Resort property and inventory with care;
- comply with fire safety requirements;
- follow the pool and sauna usage rules;
- observe quiet hours;
- respect other guests;
- supervise children;
- follow the instructions of the Stars Resort administration;
- immediately notify the administration of any discovered damage or incidents.
Specific safety and holiday home usage rules are published on the Stars Resort website.
12. Liability for damages
The guest is responsible for any loss or damage to Stars Resort property or inventory resulting from the actions, omissions, or non-compliance with rules by the guest or those staying with them, to the extent that such liability arises under applicable laws.
If any damage is discovered during your stay, the guest must immediately notify the Stars Resort administration.
SIA “Key Point” reserves the right to claim compensation for proven actual damages.
13. Service Unavailability
If, due to extraordinary technical, security, or other objective circumstances, it is not possible to provide the confirmed service, SIA “Key Point” will contact the client as soon as possible to agree on a potential solution.
Depending on the situation, this may include rescheduling the booking, offering an alternative service, or refunding the amount paid for the service that cannot be provided.
14. Force Majeure
SIA “Key Point” and the client are not liable for failure to fulfill obligations to the extent that such failure is caused by extraordinary circumstances beyond the control of the respective party, which could not have been reasonably foreseen or prevented, to the extent permitted by applicable law.
15. Personal Data Processing
Personal data obtained during the booking and service provision process is processed in accordance with the Stars Resort Privacy Policy.
The Smoobu system is used for villa bookings, the HighLevel / GoHighLevel platform may be used for sauna bookings and certain communication functions, and Stripe may be used for processing online payments.
16. Complaints and Dispute Resolution
If the client has any questions, claims, or complaints regarding a booking or the service received, please contact:
SIA “Key Point”
Registration No.: 40203284926
Legal address: Upeņu iela 4–12, Rīga, LV-1082
Email: info@starsresort.lv
Phone: +371 29335153
The parties shall first attempt to resolve any disagreements through mutual negotiation.
If a dispute cannot be resolved through mutual agreement, the consumer has the right to use the consumer dispute resolution mechanisms available in the Republic of Latvia and to contact the Consumer Rights Protection Centre or another competent authority. Information regarding distance contracts and consumer rights is published by the Consumer Rights Protection Centre (PTAC).
17. Final Provisions
This distance contract is governed by the laws of the Republic of Latvia.
SIA “Key Point” reserves the right to update the terms of this distance contract in the event of changes to Stars Resort services, the booking process, or regulatory requirements.
The specific booking and cancellation terms provided to the client at the time of booking apply to each individual reservation.
1. General information
The purpose of this Privacy Policy is to inform visitors and clients of the Stars Resort website about how SIA “Stars Resort” collects, uses, stores, and protects personal data.
Data controller:
SIA “Stars Resort”
Reg. No.: 40203284926
Registered address: Upeņu iela 4 - 12, Rīga, LV-1082
Service location: Ainas iela 10, Sigulda
Email: info@starsresort.lv
Phone: +371 29335153
Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, known as the General Data Protection Regulation, and other applicable legislation of the Republic of Latvia.
2. What personal data we process
Depending on how you use the Stars Resort website and services, we may process:
Payment service providers may also process payment cards and other transaction information necessary to complete a payment. Stripe indicates that transaction data may include contact information, payment method details, transaction amount, date, and payment status.
3. Villa bookings
Stars Resort uses the Smoobu booking system for villa reservations.
When making a booking on the website, the information required to complete the booking is transferred to and processed by the Smoobu system in order to:
In its data processing agreement, Smoobu provides for the processing of personal data on behalf of the client to ensure the provision of booking management services.
4. Sauna bookings
Stars Resort uses the GoHighLevel / HighLevel booking system for sauna reservations.
When booking a sauna, your name, contact information, selected booking date and time, payment status, and other information necessary for facilitating the booking may be processed in the system.
HighLevel states that in cases where the platform is used by its clients to process their own customer data, HighLevel acts as a data processor on behalf of the service provider.
5. Payment processing
Stripe may be used for online payments.
Stars Resort does not receive or store full payment card details if they are entered within the payment environment provided by Stripe. Stripe processes the information required to complete the payment in accordance with its own terms of service and privacy policy.
If payment by invoice or bank transfer is selected for a villa booking, we process the information necessary for preparing the invoice, identifying the payment, and fulfilling accounting requirements.
6. Purposes of personal data processing
We may use personal data to:
7. Legal basis for personal data processing
Depending on the specific purpose of processing, personal data may be processed:
8. Cookies
The website may use cookies and similar technologies.
Necessary cookies may be used to ensure the operation of the website, reservation forms, security, and other basic functions.
Analytical cookies may be used to understand how visitors use the website and how we can improve its performance.
Marketing and advertising cookies may be used to evaluate the effectiveness of advertisements, build audiences, and show users more relevant ads on other platforms.
Analytical and marketing cookies that require consent are used only after the user has provided their consent. The user must also have the option to reject cookies and change their preferences later. The Data State Inspectorate specifies that non-essential cookies, including marketing and statistical cookies, require user consent and that withdrawing such consent must be easily accessible.
9. Recipients of personal data
Personal data may be transferred only to the extent necessary to provide the service, including:
We do not sell customer personal data to third parties.
10. Data transfer outside the European Economic Area
Some of the technology service providers we use may also process personal data outside the European Economic Area.
In such cases, data transfer is carried out using mechanisms provided for in applicable data protection regulations. HighLevel, for example, indicates its participation in the EU–U.S. Data Privacy Framework.
11. Data retention period
Personal data is stored only for as long as necessary to achieve the relevant purpose.
Reservation and transaction data may be stored for as long as necessary for the performance of the contract, the resolution of potential claims and disputes, and compliance with accounting and tax obligations stipulated by regulatory enactments.
Data processed based on consent is processed until the consent is withdrawn or until the relevant purpose for processing no longer exists.
12. Video surveillance
Video surveillance may be conducted within the Stars Resort premises for the safety of guests and property. The current Stars Resort terms of use also inform guests about video surveillance on the premises.
Video surveillance recordings are used solely for security, property protection, and incident investigation purposes and are not stored longer than necessary for these purposes, except in cases where longer retention of a specific recording is required for dispute resolution or legal protection.
13. Your rights
In cases provided for by regulatory enactments, you have the right to:
Withdrawing your consent does not affect the lawfulness of data processing carried out before the withdrawal. This right is derived from the General Data Protection Regulation.
To exercise your rights, please email info@starsresort.lv.
If you believe that your personal data is being processed in violation of legal requirements, you have the right to lodge a complaint with the Data State Inspectorate.
14. Changes to the Privacy Policy
SIA “Stars Resort” reserves the right to update this Privacy Policy if the website's functionality, the services used, or regulatory requirements change.
The current version of the Privacy Policy is always available on the website.
